Responsible Gaming
Gaming Should Be Entertainment
At Vegas Hero, we believe gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and never chase losses by betting more than you originally planned.
Age Verification
Vegas Hero is available only to persons aged 18 years or older in the United Kingdom. We take age verification seriously and conduct checks during registration and at any time during your account lifetime. If you are under 18, you must not access or use our services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, support is available:
- Spending more money or time gambling than intended
- Continuing to gamble despite negative consequences
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity from friends, family, or partners
- Borrowing money to gamble or pay gambling debts
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, education, or personal relationships due to gambling
- Using gambling to escape problems, stress, or difficult emotions
- Unsuccessful attempts to cut down or stop gambling
- Lying about the extent of gambling involvement
Self-Help Tools Available
Vegas Hero provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a specified time period
- Reality Checks: Receive periodic reminders during your gaming session about how long you have been playing
- Self-Exclusion: Temporarily or permanently exclude yourself from your Vegas Hero account, preventing access for a period you choose
- Account Closure: Permanently close your account if you wish to stop gambling entirely
To activate any of these tools, visit your account settings or contact our customer support team.
Support Organisations
If you are struggling with gambling, confidential help and support are available from:
United Kingdom
- GamCare: Free confidential support and information. Website: www.gamcare.org.uk
- GamStop: The National Self-Exclusion Scheme for online gambling. Website: www.gamstop.co.uk
International Support
- Australia - Gambling Help Online: Website: www.gamblinghelponline.org.au
- Canada - Responsible Gambling Council: Website: www.responsiblegambling.org
- United States - National Council on Problem Gambling: Website: www.ncpgambling.org
- Germany - Bundeszentrale für gesundheitliche Aufklärung: Information and support for problem gambling in German
Seek Help Today
If gambling is causing you or someone you know distress, please reach out for help immediately. There is no shame in asking for support. Many people have successfully overcome gambling problems with the right assistance.
Contact one of the organisations listed above, or speak to your GP who can refer you to local support services.